Service Tech (Bridgeville, PA)

Position pay range

  • $10.00 to $15.00 per hour, based on skills, experience, performance and on going training attendance.

Required Qualifications

  • Demonstrate mechanical aptitude
  • Valid drivers license
  • Willingness to invest in tools used in the Service of HVAC equipment
  • Willingness to invest time in training seminars and classes.
  • Operate power and hand tools safely
  • Basic knowledge of electrical and refrigeration principles.
  • Basic knowledge of service tools and testing devices.
  • Perform filter changes and do filter checklist paperwork unassisted.
  • Perform planned maintenance and furnace, ac and heat pump diagnostics
  • Follow directions as given.
  • Work from 28’ extension ladder and 12’ step ladder.
  • Commit to developing customer service skills

Duties, Roles & Responsibilities

  • Arrive at jobsite at scheduled time and location as dispatched.
  • Relocate from one jobsite to another jobsite as dispatched during the workday.
  • Report to dispatcher when arriving and leaving jobsite.
  • Operate company vehicle as needed.
  • Follow instructions from supervisor and carry out in timely manner.
  • Report problems with company tools or vehicle promptly.
  • Report problems with equipment to Dispatcher to expedite parts delivery.
  • Purchase required tools as listed.
  • On call status for emergency service as required.
  • Ability to work staggered schedule if required.
  • Maintain professional appearance and attitude at all times.
  • Complete all service related forms properly.
  • Other duties as assigned.

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Customer Service Rep (Cranberry, PA)

  • Training starts 2/25/13
  • Temp to hire.
  • Benefits begin after rollover.
  • Pay rate is between $11.00 – 12.00/hr to start.  work between the hours of 6am – 12 Midnight M-F and 7am – 11pm on the weekends.
  • Once they get through the 13 week training program they will be working 4 week days & 1 weekend day every week.  Shifts can be bid on and will be awarded based on performance and attendance.
  • 10% Shift Differential
  • Yearly Raises up to 8 percent based on performance
  • Business Casual dress required.
  • The Customer Service Rep will answer High Volume inbound calls regarding troubleshooting, scheduling service, and also help with billing questions.
  • Must be upbeat, friendly, and a go-getter.
  • Must be able to type a minimum of 40 WPM
  • Any candidate possessing customer service experience will be considered (Retail, Sales, Call center, etc. )
  • Type Testing (40 wpm minimum) and Customer Service Mindset test required.
  • Candidates must be able to pass a drug and background check.
  • Basic PC skills required.

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Maintenance Manager (Burgettstown, PA)

  • Full-time  – Direct Hire
  • Benefits – Full
  • Bonus Eligible – Yes
  • Overtime Eligible – No
  • Interview Travel Reimbursed – Yes
  • 5+ to 7 years of experience

EDUCATION/EXPERIENCE (ALL EDUCATION/EXPERIENCE BULLETS ARE REQUIRED UNLESS NOTED AS “PREFERRED”)

  •  AA Degree, preferably in technology or related discipline; BS Degree in engineering or related field preferred
  •  4-6 years production/manufacturing supervisory experience

JOB KNOWLEDGE, SKILLS AND ABILITIES (ALL KNOWLEDGE, SKILLS AND ABILITIES ARE REQUIRED UNLESS NOTED AS “PREFERRED”)

  •  Ability to communicate effectively, both verbally and in writing
  •  Ability to effectively plan, organize and prioritize projects
  •  Ability to function in a team environment
  •  Ability to interpret and schedule according to union contract guidelines
  •  Ability to work independently with minimal supervision and guidance
  •  Independent judgment and decision making abilities
  •  Proficiency in basic Microsoft Office products to organize and communicate
  •  Proven leadership and motivational abilities
  •  Strong analytical and problem solving skills

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Establishes maintenance schedules, weekly personnel schedules, and labor requirements to achieve plant goals and objectives.
  • Reviews and analyzes production and maintenance history reports to identify operating concerns, determine equipment maintenance trends, and develop improved maintenance methods to increase efficiency and reduce downtime and equipment failures.
  • Responsible for selection and mentoring of front line supervisory staff.
  • Determines critical repair parts requirements in order to maintain necessary inventory levels for productivity.
  • Ensures adherence to/compliance with company policies, rules and regulations relating to safety/health, operating procedures, processes, and training requirements.
  • Maintains maintenance and calibration records to meet ISO Standards.
  • Collaborates with plant management, engineering and purchasing to identify, develop and execute major capital/maintenance projects.
  • Acts as a liaison with union and union employees to establish and retain positive union relations.
  • Schedules and implements necessary employee training.

MANAGEMENT/SUPERVISORY RESPONSIBILITIES

Reporting to the Plant Manager, Manager Maintenance, Manages all aspects of Maintenance and Labor Department activities, including workflow scheduling and personnel.  Maintains effective quality procedures and ensures a safe and efficient working environment.

Carries out management responsibilities in accordance with the organization’s policies and procedures.

Directly supervises 1-5 employees; monitors work quality, including conducting performance appraisals and providing counseling for improved performance.

Recruits and selects department personnel, with assistance from Human Resources staff.

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